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  5. Tier 2 Support Engineer | REMOTE

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Listing data from Himalayas. Visit the original listing for the most up-to-date information.

Himalayas

Tier 2 Support Engineer | REMOTE

ArgentinaPosted 9 days agoVerified 8 days ago

About This Gig

Tier 2 Support Engineer Remote, Full-time, Mon-Fri Apply here: https://operationsarmy.com/application We are looking for a highly technical, detail-oriented professional to join our Customer Support team as a Tier 2 Support Engineer. This role sits at the intersection of support, product, and engineering, owning advanced troubleshooting, root-cause analysis, and cross-functional issue resolution for our Unify platform and its integrations. You will serve as a technical escalation point for Tier 1 support and post-sales teams, ensuring customer-impacting issues are triaged quickly, documented clearly, and routed appropriately. You will also contribute to system reliability by identifying patterns, surfacing product gaps, and improving internal tooling, documentation, and workflows. This is an ideal role for someone comfortable debugging across APIs, integrations, and data pipelines in a fast-moving SaaS environment. What You'll Do Own Tier-2 Escalations Triage and resolve complex techn

Skills & Tags

Customer ServiceTechnical SupportSupport EngineeringCustomer SupportSolutions EngineeringSaaS

About the Seller

O

OperationsArmy

on Himalayas

Pricing available on Himalayas

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