Support Representative
About This Gig
This is a remote position. This company is seeking a highly organized, tech-savvy Support Representative to join their team. This role combines customer support, administrative setup tasks, and content creation through screen recordings and documentation. The ideal candidate is sharp, dependable, a fast learner, and comfortable working in a tech-forward, B2B SaaS environment. Key Responsibilities Customer Support & Ticket Management Manage up to 100 Zendesk tickets per week with timely, professional, and accurate responses. Support customers via email and ticketing channels. Troubleshoot issues and provide clear, step-by-step guidance. Update, maintain, and optimize macros, canned responses, and support templates. Help Center Content & Training Materials Create screen recordings, walkthrough videos, and visual tutorials to guide customers through the platform. Write and update Help Center articles, FAQs, and onboarding documentation. Administrative & Platform Setup Assist
About the Seller
HireBoost
on Himalayas