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Himalayas

Customer Support Specialist (US Healthcare) - EST Hours | Remote

South AfricaPosted about 3 hours agoVerified about 1 hour ago

About This Gig

ISTA Personnel Solutions is a dynamic and fast-growing BPO company. We are not a recruitment agency. We partner with international US clients and integrate our staff members directly within our clients' operations. We focus on long-term placements where you contribute directly to the client's success. About the Role We are seeking a motivated and tech-savvy Customer Support Specialist to serve as the primary point of contact for our US-based client. This role is embedded within a small, fast-paced SaaS company that provides a digital visitor management and reputation platform to skilled nursing and senior care facilities across the United States. You will be responsible for diagnosing and resolving platform and kiosk-related issues, managing user accounts, and ensuring that every facility you support has a smooth and positive experience with the platform. This is not a passive support role. You will take full ownership of the customer support function — handling inbound queries, troub

Skills & Tags

Customer Service Operations Customer Support Technical Support SaaS Support Healthcare Support Operations

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