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Suporte Help Desk N1 CLT

Curitiba, Curitiba, ParanÃ¡, BrasilPosted 5 days agoVerified about 17 hours ago

About This Gig

Atuar no suporte N1, realizando atendimento multicanal aos clientes para esclarecer dÃºvidas, registrar e acompanhar solicitaÃ§Ãµes, garantindo uma experiÃªncia Ã¡gil, humanizada e eficiente. SerÃ¡ responsÃ¡vel por apoiar a utilizaÃ§Ã£o da plataforma, identificar problemas e oportunidades de melhoria, atualizar informaÃ§Ãµes operacionais e contribuir para o acompanhamento de indicadores e processos da Ã¡rea. Realizar atendimento aos clientes por meio dos canais oficiais, esclarecendo dÃºvidas sobre a plataforma (contratos, vistorias, rescisÃµes, aditivos e fluxos de utilizaÃ§Ã£o); Prestar suporte e conduzir atendimentos de forma assertiva, garantindo a viabilidade da soluÃ§Ã£o e identificando possÃveis riscos; Registrar todas as solicitaÃ§Ãµes no sistema (tickets), com evidÃªncias e detalhamento necessÃ¡rio para acompanhamento das Ã¡reas envolvidas; Analisar e identificar problemas relacionados a tickets, projetos e produto, propondo melhorias; Atualizar cards no clickup e realizar la

Skills & Tags

customer support support admin data entry excel

About the Seller

Mell.ro

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