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Himalayas

Remote & Technical Support Specialist Lead H&AM DACH

GermanyPosted about 7 hours agoVerified 8 minutes ago

About This Gig

Job Title Remote & Technical Support Specialist Lead H&AM DACH Job Description In dieser Position hast du die Möglichkeit aktiv die Servicequalität bei unseren Kunden zu gestalten und durch exzellente operative Umsetzung einen direkten Beitrag zur Kundenzufriedenheit und zum Geschäftserfolg zu leisten. Du führst dabei ein engagiertes Team und förderst eine enge Zusammenarbeit, um gemeinsam starke Ergebnisse zu erzielen. Die Herausforderung der Stelle liegt in der Sicherstellung einer reibungslosen Service-Erbringung unter komplexen Rahmenbedingungen. Für folgende Themen bekommst du die Verantwortung Führung eines mittelgroßen Teams (ca. 10-15 Mitarbeiter) Gesamtverantwortung für die Sicherstellung der Perfomance des Remote Services und des technischen Eskalationsmanagements für die entsprechende Modalität unter Einhaltung der Q&R-relevanten Prozesse und Richtlinien sowie der Kundenzufriedenheit Verantwortlich für das Kostenmanagement der zugehörigen Produkte und Systeme Ko

Skills & Tags

Customer Service Technical Support Remote Support Service Operations Service Delivery Customer Care

About the Seller

Philips

on Himalayas

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