HR Services Contact Center Associate

About This Gig

Req180736 Position Purpose The Contact Center Associate works as part of a team in Home Depot's HR Service Center which provides quality customer service to Home Depot associates and managers through inbound or outbound calls, faxes or emails. Calls are related to pay and HR issues and ensuring the caller's needs are met in a timely manner. The contact center associate: Handles incoming calls, identifies and documents issues, processes the necessary transaction or escalates the issue to Tier II for further research and resolution Supports organization changes through high volume transactional support as needed Processes transaction requests received via call, mail, fax or email Provides exceptional customer service Key Responsibilities 90% Handling inbound calls, identifying transaction processing needs, processing transactions and escalating issues as required. 10% Special projects as assigned Direct Manager/Direct Reports Reports to Contact Center Supervisor No direct responsibility

Skills & Tags