Happiness Engineer Customer Support & Success
About This Gig
At Automattic, our Happiness Engineers are the creators and protectors of the customer experience. We take this seriously â every Automattic employee, regardless of role, spends their first two weeks in support and does a one-week rotation annually. Happiness Engineers introduce our customers to the possibilities of the open web. We teach, instruct, and solve technical problems so that our customers can achieve their publishing and commerce goals. We also advocate for our customers internally, to help build better tools and products to serve their ever-changing needs. You can read more about Automatticâs company values here. About the Job As a Happiness Engineer (âHEâ), you'll spend around six self-scheduled hours per day helping customers via email and live chat, with constant peer support through Slack. We're fully remote but communicate heavily â expect continuous interaction with both customers and teammates. HEs typically work 1-2 weekend days per month (with equivalent
About the Seller
Automattic Careers
on RemoteOK