Forecasting and Scheduling Specialist (2nd Shift)
About This Gig
AAA Club Alliance is seeking afull-time, Forecasting and Scheduling Specialist (2nd Shift) to join our dynamic team!The incumbent in this position will be responsible for creating, communicating, and tracking schedules and call statistics for all Contact Centers associates working directly with the leadership teams. This is a work from home position, candidates must live within our territory in order to be considered : (·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia) Work Hours/Schedule : Sunday - Thursday (3:00 p.m. to 11:00 p.m. Eastern Time) WHAT YOU WILL DO: • Ensure that all reports reflect current data, and work to continually develop improved formatting of reports for ease of readability for key indicators. As trends and patterns develop in data, identify these to management, including observations of what dynamics may be contributing to the patterns. Maintains knowledg
About the Seller
AAA
on Himalayas