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Himalayas

Customer Success Ops Intern

United StatesPosted about 7 hours agoVerified 8 minutes ago

About This Gig

Customer Success Ops Intern Location: Remote (US Based), Dallas area preferred Internship: 3 Months; June 1-Aug 31 preferred, but flexible Role Overview: As a Customer Success Operations Intern, you will play a critical role in optimizing the "engine room" of our post-sales organization. We are looking for a data-driven, process-oriented individual who is passionate about the intersection of technology and customer experience. You will help ensure our Customer Success Managers (CSMs) have the right data, tools, and processes to drive retention and expansion across our $80M+ portfolio. Key Responsibilities 1. Data Integrity & Reporting Audit and clean customer data within our CRM (Salesforce) and CS platform (e.g., Gainsight, Totango, or Channeltivity) to ensure "one source of truth." Assist in building dashboards that track key performance indicators (KPIs) such as Net Revenue Retention (NRR), Churn Rate, and Health Scores. Analyze customer usage patterns to identify accounts at r

Skills & Tags

Sales Operations Customer Success Operations Sales Operations Business Operations SaaS Operations Operations Internships

About the Seller

Grace Hill

on Himalayas

Pricing available on Himalayas

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