Chief Operating Officer
About This Gig
About The Role: We're a fast-growing ecommerce brand doing $3M in annual revenue and we're looking for a hands-on COO to help us scale to the next level. This is a player-coach role- you'll be building systems and processes while still rolling up your sleeves to get things done. If you thrive in lean, scrappy environments and love turning operational chaos into clarity, we want to hear from you. What you'll own End-to-end fulfillment operations â including 3PL relationships, shipping carriers, and inventory management Day-to-day team management across customer service, operations, and warehouse functions Our tech stack (Shopify, ERP, helpdesk tools) and identifying automation opportunities Customer experience standards â CS policies, returns/refunds processes, and escalation handling Operational KPIs including COGS, fulfillment costs, margins, and CAC â with weekly reporting to the CEO Vendor and supplier relationships â contracts, lead times, and supply chain resilience Build
About the Seller
WHYTE
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