Technology Success Manager I
Technology Success Manager The Fedcap Group (TFG) is seeking a highly execution-oriented Technology Success Manager (TSM) to own the implementation, administration, enablement, and ongoing optimization of enterprise technology platforms across TFG’s international network. This role is accountable for ensuring assigned systems are stable, secure, adopted, and delivering measurable business value. The TSM will perform hands-on system configuration, onboarding, stakeholder enablement, operational support readiness, vendor selection and partnering, and contract lifecycle activities. Reporting to the VP of Information Systems, the TSM partners closely with Business Stakeholders, IT Operations, Data & Analytics, Security, and vendors. This is a remote position working eastern time zone hours. Goals of the Position The Technology Success Manager will: Acts as primary administrator and enablement owner for assigned portfolio of Technology systems (e.g., Student Management Systems, CRM, EH