Email Support Representative
Why checks apply: Accesses customer accounts and personal data via email â background check required. Location: Full Time / 100% Remote (United States) Salary: $35,000 - $44,000 per year Job Description We are looking for Email Support Representatives to handle customer support requests via email. This role involves accessing customer account details and personal information. A background check is required for all positions. Responsibilities Respond to customer support emails within required response time targets Access customer accounts to investigate and resolve reported issues Draft clear, professional, and empathetic responses to customer inquiries Escalate unresolved issues to senior support staff with detailed notes Track all email interactions in the customer support management system Meet daily email volume and customer satisfaction targets Requirements High school diploma or GED required Excellent written communication skills â professional and clear Strong attention to d