Strategic Customer Success Manager - EMEA
Description We are Utila , an enterprise-grade platform that powers digital asset operations for more than 200 global institutions. Our technology secures $15B+ in monthly transaction volume and has protected over $100B to date. Backed by $50M in funding , Utila is growing fast with a rapidly expanding global customer base. We build mission-critical infrastructure for institutions operating in the digital asset space, where security, reliability, and scale are non-negotiable. Our customers include fintechs, trading firms, payment companies, and enterprises managing large-scale digital asset operations. Responsibilities Drive EMEA as a business unit: forecast ARR growth, manage churn, identify expansion opportunities, report on regional health Build strategic relationships with institutional customers (exchanges, funds, fintechs) from onboarding through renewal and expansion Act as business advisor to CFOs/CTOs/COOs, translating wallet infrastructure capabilities into operational effic