Results for "Service Management"

IT Service Delivery Manager

Innovior is a leading boutique Digital Transformation consultancy. This is an excellent senior role within Innovior Internal IT department. A part of the business where you can influence internally within our Operation teams and work closely with Innovior clients to meet their business requirements. This role is full of variety with a chance to use both your technical knowledge and relationship building skills. As our IT Service Delivery Manager your primary focus will be the overall governance of our technology and digital platform, uplifting our ways of working and looking at every touch point that our people interact with our platforms to enhance our employee user experience. Main Activities and Responsibilities: Overall accountability for Service Delivery across the Innovior (AU/NZ/PH/IN) Continually driving improvements in efficiency, productivity, and quality of service delivery Overall accountability for Service Management framework and processes across Innovior Ownership of ch

Remote ServiceNow Architect (CMA) - Certified Master Architect

Exciting Remote ServiceNow Architect (CMA) - Certified Master Architect contract opportunity. Requirements ServiceNow Certified Master Architect and expertise with ServiceNow Privacy Case Management module. 7 plus years of professional experience with a focus on ServiceNow Solution Design. Serve as a subject matter expert in advising on the strategic use of ServiceNow, ensuring alignment with business goals and IT strategies across all key current programs and prospective customers. A strong background in ServiceNow proposals and projects. Experience with Enterprise Service Management Solutions. ITIL certification and best practices experience. Excellent written and oral communication skills. Experience with ServiceNow implementations following agile methodologies. Bachelor's degree or the equivalent years of experience Originally posted on Himalayas

Senior Solution Sales Executive - Tech - Moveworks

The Solution Sales Executive will oversee market success of ServiceNow 's Moveworks products. These products are built on our market leading Service Management platform and create a single source of truth that allows enterprise processes to execute with uniform information. What you get to do in this role: The Solution Sales Executive supports the strategy and solution win for specialty solution areas depending on engagement model. Responsibilities/ activities can vary by solution area given coverage capacity. Support territory strategy and planning to improve vertical agreement, account use case targeting and execution Provide input to AE during the account planning process based on territory strategy and recommendation Ensure recommendation to territory strategy and account planning is aligned with Now Value principles Support customers to envision the value of a digital transformation and support development of strategy by partnering with rest of account team, customer and partners

Senior Business Analyst

The Senior Business Analyst partners across Product, Operations, and Technology to help identify, design, and support the adoption of intelligent automation and AI-enabled solutions within the Health business unit. You will focus on understanding business processes, spotting opportunities for improvement, and translating needs into clear, actionable requirements. You will work with both technical and non-technical partners to help deliver scalable, responsible, and high‑impact automation solutions that support team goals. You will report to the Director Service Management. Responsibilities Lead structured discovery sessions to understand current processes and identify opportunities for AI, automation, and workflow improvements. Evaluate and help shape AI and automation use cases, ensuring they align with our needs, technical feasibility, and enterprise standards. Translate business needs into clear functional and technical requirements, including process flows, decision logic, data ne

Associate Engineer Cloud - AWS

AHEAD builds platforms for digital business by weaving together advances in cloud infrastructure, automation and analytics, and software delivery, helping enterprises deliver on the promise of digital transformation. Requirements Provide day-to-day support, administration, and monitoring of clients’ AWS cloud infrastructure. Participate in weekly status calls with clients to review open issues, planned changes, and improvement recommendations. Assist in designing and developing automation solutions for monitoring, scaling, and managing cloud workloads. Configure and tune AWS-native and third-party tools focused on cost optimization, security, and compliance. Prepare and present monthly operational and performance reports for client environments. Troubleshoot issues related to compute, storage, networking, IAM, and deployments in AWS. Support incident, problem, and change management processes using internal service management tools. Ensure cloud infrastructures follow best practices fo

Strategic Account Executive

BMC Helix Consultant Developer - Remote

Müller's Solutions is seeking a talented BMC Helix Consultant Developer to join our innovative team. In this role, you will leverage your expertise in BMC Helix to design, develop, and implement solutions that improve IT service management and operational efficiency for our clients. Your technical skills will be essential in configuring and customizing BMC Helix applications to meet specific client needs. Key Responsibilities: Develop, configure, and customize BMC Helix applications to fulfill client requirements. Collaborate with clients to understand business processes and translate them into effective Helix configurations. Participate in all phases of the software development lifecycle, including requirements gathering, design, development, testing, and deployment. Perform troubleshooting and issue resolution to ensure optimal functioning of BMC Helix applications. Integrate BMC Helix with third-party solutions and services, using REST APIs and other integration methods. Conduct te

IT Service Lead

Helsing is a defence AI company looking for a mission-driven IT Service Lead to own the day-to-day delivery, performance, and experience of IT support across European offices. Requirements 5+ years of experience in IT Support 2+ years leading or managing a support team Highly proficient with Jira Service Management Strong, demonstrable track record of running support as a data-driven function Hands-on experience deploying AI agents, chatbots, or automation Managed rotas across on-call, triage, and on-site responsibilities Designed and operated clear escalation processes Benefits Competitive salary VSOP options Relocation support: up to €2,500 and 4 weeks temporary accommodation Learning: €500/£450 yearly allowance Health & wellness: gym membership and mental health support (Nilo.health) Social: regular company events and monthly social allowances Enhanced parental leave: 22 weeks fully paid for primary caregivers & 6 weeks for secondary caregivers Family support: 5 days of pai