Senior Lead Incident Manager(English-German speaking) (REF4941D)
Take the lead in addressing crisis situations in an operational environment Assist in resolving critical (P1), complex, and multiple customer incidents, involving all relevant parties Support communication efforts with top management and clients regarding incident resolution strategies Collaborate effectively with various units/parties involved in incident resolution efforts Participate in optimizing and executing handover procedures towards Problem Management Contribute to the development and execution of strategies to prevent incident occurrences Assist in managing and optimizing IT incident, knowledge, and quality processes Contribute to lessons learned and training processes, including documentation creation Learn from and support Lead Incident Managers through training, coaching, and shadowing Participate in incident simulations (dry runs) and coordinate as needed Support Lead Incident Managers as shift leads Contribute to projects with strategic relevance under guidance • Langua