Business Process Consultant
Overview Edgewater Federal Solutions is seeking a Business Process Consultant to support a major government client in the Washington D.C. area. This team supports the department-wide E-Travel system used for this government entity. The team provides department-wide E-Travel support services for Headquarters, Field Offices, and the Power Marketing Administrations (PMAs), excluding Bonneville Power Administration. Support is provided by an integrated team of technical staff reporting to the OCBS (Office of Corporate Business Systems). The Integrated E-Travel customer service support team is responsible for the technical support to assist in the identification and resolution of system issues with the vendor through systems testing and helpdesk support. This will involve coordination with Federal points of contact and contractor support staff. In addition, this team supports E-Travel web pages, with the responsibility for assisting in the maintenance of these pages to ensure content is co