Manager, Contact Center - Lending
Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. BThe Opportunity The basic function of this position is to manage and assume full responsibility for the performance of the Lending Operations Center, including all supported lines of business. This includes ensuring effective staffing, meeting budgetary requirements, and driving operational excellence through continuous analysis, action planning, and performance management. The incumbent must also ensure that all underwriting, loan decisioning, and lending activities adhere to established sta