Junior Service Level Manager
The Service Level Manager - Junior supports SEC Office of Information Technology (OIT) service delivery objectives under the ISS contract by monitoring service levels and Key Learning Indicators (KLIs) across operational IT services. This role helps ensure service performance is measured consistently using incident and request data in alignment with service level measurement and reporting requirements. The position prepares dashboards and recurring KLI/service-level reports for senior service level managers and stakeholders, identifies trends and potential issues, and supports corrective actions. The role also coordinates with service desk and technical teams to improve ticket outcomes, documentation quality, and continuous service improvement. PRIMARY RESPONSIBILITIES Service Level Monitoring and Compliance Assist in monitoring and tracking KLI compliance across IT services. - Validate that service performance data is captured consistently from incident and request tickets. - Support