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Results for "ITIL"

3 gigs found around $100 across all platforms

AllDesign & CreativeDesign & Creative83Development & TechDevelopment & Tech509Writing & ContentWriting & Content22Marketing & SEOMarketing & SEO125Business & ConsultingBusiness & Consulting254Video & AnimationVideo & Animation7Music & AudioMusic & Audio
HimalayasView price

Associate Principal Engineer - SAP Service Delivery Manager

Role: SAP Service Delivery Manager Employment Type: Full-time Employment Model of working: 100% Remote from Canada Job Overview: Oversee daily SAP AMS operations, including incident, problem, change, and release management. Lead and mentor SAP support teams, including internal staff and outsourced vendors. Act as the primary liaison between business stakeholders, clients, and technical teams. Ensure strict adherence to SLAs (Service Level Agreements), ITIL processes, and internal governance frameworks. Identify and implement continuous improvement initiatives for SAP support and service delivery Manage vendor relationships, contracts, and service performance for outsourced SAP support. Handle escalations, resolve complex issues, and manage transitions of projects to AMS support. Maintain and develop processes, procedures, documentation, and enforce best practices for SAP system maintenance and support. Assist in onboarding and growing AMS accounts, with a focus on retaining clients an

Service Delivery ManagementSAP ManagementIT Service Management
Canada
4 days ago
HimalayasView price

ITSM/ITIL Architect

We are looking for an ITSM/ITIL Architec t to serve as the process architect for a large-scale network consolidation program at a US-based Tier-2 Telco. The role designs the operational engine, including the ITSM framework, CAB quality gates, and alert correlation logic that translates raw network telemetry into structured support tickets. Responsibilities focus on building rules and governance mechanisms, while the Service Delivery Manager enforces them. This position suits professionals experienced in designing ITSM architectures from scratch and creating governance engines for large-scale IT mergers. Responsibilities: Design the target operating model, including the overarching ITSM framework, ticket routing logic, and incident management workflows for the consolidated enterprise Build the CAB quality gate to enforce strict ITIL intake requirements and mandatory global regulatory holds (e.g., e911, UK IPA) before any site moves to execution Map raw observability alerts into the tar

IT Service ManagementITSMITIL
Argentina
HimalayasView price

Technical Account Manager - Google CCAI Solutions

TTEC Digital is seeking a Technical Account Manager to serve as the operational and technical leader for a portfolio of clients within their Managed Services practice. The role requires strong cross-functional collaboration and a deep understanding of technical and commercial drivers. Requirements 6-8+ years of technical operations management, preferably in CCaaS solutions including cloud services, GCP preferred and AI solutions, preferably with Google Cloud Contact Center AI Platform or Dialogflow Proven experience in client management and CX technical consulting Hands-on experience with CCaaS technologies (NiCE CXone, Genesys, Five9, AWS Connect, Zoom CC, etc.,) Demonstrated ability to lead, mentor, and develop technical support teams Strong understanding of ITIL processes and best practices Experience managing commercial aspects of service delivery, including SOWs, invoicing, and resource planning Excellent communication, relationship-building, and problem-solving skills Ability to

SalesTechnical Account ManagerTechnical Account Director
Philippines
5 days ago
7 days ago