Customer Support Specialist
Practice: Managed Services Position Title: Customer Support Specialist Position Location: 100% Remote Reports to: Team Lead Customer Support Job Summary: Responsible for the day-to-day support of Managed Services Clients. By leveraging customer service skills and understanding today’s technologies and Electronic Health Record software, solve a wide variety of challenges in a fast-paced environment that is managed using ITIL methodology. This is a 100% remote role working a second shift schedule of 3:00pm CST – 11:00pm CST. There is time zone flexibility. EST hour, 4:00pm-12:00pm, MST would start at 2:00pm. Essential Functions: Provides first level support for inbound Interactions and requests from end users, staff and patients. Maintain end-to-end responsibility for end users support needs providing timely, reliable, and courteous service. Participate in and adhere to all standard operating procedures. Assists with the development and improvement of work instructions, procedures, and