IT Helpdesk Engineer
About The Role: The IT Helpdesk Engineer serves as the first point of contact for IT support within the organisation, providing technical assistance to users by troubleshooting hardware, software, and network issues. This role ensures the timely resolution of technical problems, manages service requests, and helps maintain a high level of user satisfaction through effective communication and problem-solving. What You'll Do (Responsibilities): Provide first-level technical support to end-users via phone, email, chat, or in-person, addressing their IT-related issues and inquiries. Evaluate and categorise incoming support requests, prioritising them based on urgency and impact on business operations. Diagnose and troubleshoot hardware and software issues, guiding users through problem-solving steps and escalating complex problems when necessary. Assist users with software installations, updates, and configurations, including common applications and company-specific software. Provide guid