Manager, Customer Retention
Job Description: The Manager, Customer Retention is responsible for developing and executing strategies that reduce churn, strengthen customer loyalty, and improve the overall customer experience. This role leads retention initiatives across the customer lifecycle, using data, insights, and cross-functional partnership to identify risk, address customer needs, and improve long-term value. The ideal candidate is a strategic and hands-on leader who can balance operational execution, performance analysis, and team development in a fast-paced environment. Key Responsibilities Develop and execute customer retention strategies designed to reduce churn, improve customer satisfaction, and increase customer lifetime value. Lead day-to-day retention operations, including proactive outreach, save efforts, win-back initiatives, and service recovery processes. Analyze customer behavior, churn trends, and performance data to identify risks, opportunities, and actionable insights. Partner with Custo