Business Systems Manager- Customer Care Management
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. Position Summary The Business Systems Analyst Manager partners with business and technology teams to improve systems, workflows, and operational processes. In this role, you will gather and translate business needs into clear requirements, support solution design and implementation, and help ensure new capabilities deliver measurable value. This role is focused on Customer Support Management (CSM) configuration and on using technology to improve business performance, user experience, and operational effectiveness. About the Team This team works closely with stakeholders, Product Managers, and technical teams to define requirements, support solution delivery, and improve business processes. The work combines analysis, documentation, configuration, testing, and issue resolution to support scalable and efficient operations. Core Responsibilities Stakeholder collab