ZCX Solutions Engineer

About This Gig

What You Can Expect As a ZCX Solutions Engineer, you’ll design innovative contact center solutions that transform customer interactions. You will act as a trusted advisor, providing technical presentations, demonstrations, and roadmap support to customers and partners. The ideal candidate should be self-motivated, adaptable to new CX platform releases, and collaborate with the Product and CX regional team for business growth. About the Team The team focuses on the technical aspects of the Contact Center sales cycle & enhancing Zoom's Contact Center capabilities. You'll collaborate with teams and clients to align technology with business goals. You’ll help organizations deliver exceptional customer experiences and drive growth. Responsibilities Building trusted relationships with customers to understand goals and design impactful solutions. Partnering with account teams to deliver discovery sessions, demos, and solution workshops. Translating business and technical needs into actio

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