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Himalayas

XTN-8949902 | TRAINING AND DEVELOPMENT SPECIALIST

United StatesPosted about 4 hours agoVerified about 2 hours ago

About This Gig

JOB SUMMARY : The Training and Development Specialist/Coach will create, develop, implement, and conduct training and development programs for employees. The specialized trainer/coach is responsible for training new hires and recurrent training of all Contact Center Specialists. As new policies/procedures and updates become available, the trainer/coach must ensure all materials are current and accurate. Will use webinars and develop e-learning programs for independent learning and collaborate with other departments on training requests. In addition, provides support, performance management and on-going development of all existing contact center agents. Also responsible for the continuous improvement and attainment of key performance measurements of the department. ESSENTIAL FUNCTIONS : Applies adult learning principles to design, develop and deliver training based on training needs. This includes but is not limited to developing high quality learner aids, guides/manuals, presentation

Skills & Tags

Training And Development Instructional Design Contact Center Training Corporate Training Learning and Development

About the Seller

KMC Solutions Inc

on Himalayas

Pricing available on Himalayas

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