Vice President, Customer Care Center
About This Gig
The Vice President of Customer Resolutions is a senior leadership role responsible for the strategic direction, operational performance, and transformation of the Customer Resolutions organization within Customer Contact Center Operations. Reporting to the Senior Vice President, Global Customer Contact Center Operations, this role oversees resolution-focused contact center functions across multiple servicing locations and channels, with accountability for customer outcomes, regulatory compliance, and operational efficiency. This role will lead the transformation of Customer Resolutions through agentic AI deployment, intelligent automation, and Lean process design, ensuring customer-centric, brand-worthy borrower experiences while reducing delinquency rates, compressing cure cycle times, and delivering measurable financial returns. The VP will be the organization’s primary driver of a digitally enabled, data-first operating model — one that uses technology to amplify human judgment, no
Skills & Tags
About the Seller
Onity
on Himalayas