Vendor Partner Specialist - Contact Center Operations

About This Gig

The Vendor Partner Specialist is the principal contact for all vendor-related interdepartmental collaborations and is responsible for the relationship and management of business services being performed by external vendors (including off-shore). Management of these services will include, but not be limited to, service level agreement (SLA) adherence, production responsiveness, quality auditing, regulatory education and workflow prioritization. The Vendor Partner Specialist will also be responsible for working directly with the Vendor Teams to make decisions ensuring deliverables are met and reported to Management. Duties and responsibilities Analyze, manage and delegate daily workflow to and from external vendors to ensure proper execution of tasks and meeting of SLAs are accurate. Analyze and ensure vendor accuracy by reviewing and consolidating work product to identify trends and gaps Communicate regularly with department leaders, subject matter experts, and quality teams regarding p

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