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Himalayas

Technical Support Specialist

PakistanPosted 2 days agoVerified 2 days ago

About This Gig

Job Title: Tech Support Specialist Position Type: Full-Time, Remote Working Hours: U.S. client business hours (with flexibility for shifts, weekends, or on-call rotation depending on SLA requirements) About the Role: Our client is seeking a Tech Support Specialist to provide timely, effective technical assistance to customers and internal users. This role involves troubleshooting hardware, software, or SaaS issues, resolving tickets, and escalating complex cases to higher-tier teams. The Tech Support Specialist ensures customers feel supported and that technical issues are resolved quickly, accurately, and professionally. Responsibilities: Customer Support & Troubleshooting: Respond to support tickets, calls, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2 technical issues (password resets, connectivity issues, app errors). Provide step-by-step guidance to customers in non-technical language. Issue Escalat

Skills & Tags

Customer Service Technical Support Specialist IT Support Help Desk Technician Customer Support IT Service Desk

About the Seller

Pavago

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