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Himalayas

Technical Support

LebanonPosted 28 minutes agoVerified 12 minutes ago

About This Gig

We are seeking a motivated and detail-oriented Level 1 Technical Support Agent to join our customer support team. The successful candidate will be responsible for providing initial support for our open-banking software plugin, which is utilized by multiple banking clients. This role is pivotal in ensuring a seamless customer experience by efficiently managing, triaging, and resolving support tickets. The ideal candidate will possess excellent communication skills, a logical mindset, and a passion for technology. Over time, this individual will have the opportunity to advance and handle more complex Level 2 support issues. Key Responsibilities Frontline Support: Serve as the first point of contact for all inbound customer support requests via our ticketing system, email, and phone. • Ticket Triage: Perform initial analysis and categorization of support tickets based on predefined criteria. • Initial Troubleshooting: Address and resolve basic customer inquiries and issues, guiding users

Skills & Tags

Customer Service Technical Support Customer Service Help Desk IT Support Level 1 Support Technical Customer Support Tech Support Technical Product Support Technical Customer Care

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Jobs for Humanity

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