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Himalayas

Technical Support Engineer

Argentina, Brazil, MexicoPosted 1 day agoVerified 1 day ago

About This Gig

Siena is creating an operating system of AI agents that learn, remember, and act across every customer touchpoint. As a Technical Support Engineer, you'll own technical resolution end-to-end and build leverage by creating runbooks, auto-routing, and observability access for the Support team. Requirements 1+ year of technical support at a SaaS company Technical skills: REST APIs, webhooks, auth flows, JSON, HTTP protocols, JavaScript, production systems, logs analysis, monitoring tools AI/LLM expertise: LLMs, prompt engineering, AI model integration, AI APIs (OpenAI, Anthropic, etc.) Customer-facing skills: written and verbal English, explaining complex technical issues to non-technical stakeholders, building trust with customers Built for startup pace: comfortable in ambiguity, creating structure, the leverage mindset, coaching or training non-technical teammates Benefits Great salary Opportunity for equity or stock grants Learning budget Meaningful impact Globally distributed team wo

Skills & Tags

Developer Customer Service Technical Support Engineer Tech Support Engineer Technical Support Jobs Technical Support Analyst Customer Support Engineer Technical Customer Support Associate

About the Seller

Siena AI

on Himalayas

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