Technical Support Engineer (L2/L3)

About This Gig

Location: remote Poland/ Philippines About the Role: We are looking for a Technical Support Engineer with a strong hardware and instrumentation background to join our Customer Care team. In this role, you will directly support clinics, technicians, and partners using audiometers and diagnostic hearing instruments. You will troubleshoot hardware issues, diagnose system integrations, and guide customers through installation, configuration, and operation of audiology systems used in clinical environments. This role sits at the intersection of hardware, software, and clinical workflows. You will help ensure reliable performance of audiometry equipment and provide expert technical support that enables hearing care professionals to deliver accurate diagnostics. The ideal candidate has experience working with technical instruments, medical devices, or diagnostic equipment, and enjoys solving complex technical problems while engaging with customers and fellow service technicians. This role is

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