Technical Support Engineer

About This Gig

Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse technical questions. We're more specifically looking for an awesome team member to work full time from our Paris office (France) or anywhere remotely in Europe. When Didomi customers have questions, they reach out to us via email and we help as quickly and as amazingly as we can. You will collaborate with cross-functional teams to resolve issues, provide feedback and contribute to improve our solutions. The responsibilities are as follows: Help customers and investigate Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API… Troubleshoot, reproduce issue and escalate if needed, then follow-up closely with our Engineering team to take part in the fix, test and reach back to our customers Provide feedback internally Provide feedback on product features Qualify feature requests

Skills & Tags