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  5. Technical Service Support Specialist

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Himalayas

Technical Service Support Specialist

United StatesPosted 9 days agoVerified 9 days ago

About This Gig

Provide direct management support for the NAM ServiceMax platform, including Technical Service Representative training. Formulate, implement, and monitor the required support structure and business plan to ensure customer responsiveness and support. Requirements Identify and evaluate Servicemax process improvements and enhancements. Assist in the testing process of ServiceMax Web and GO configuration changes. Develop and provide ServiceMax end-user training for all applicable Technical Service roles. Work with the Service Trainer to identify, formulate, and implement the required employee training requirements. Assist service admin with annual field technician inventory count process and periodic spare part audits. Responsible for providing quality control over Maintenance Agreement sales and implementing reporting tools. Assist in the development and deployment of reporting required by Technical Services leadership. Research and resolve end-user issues, questions, and requests. Ident

Skills & Tags

Customer ServiceOperationsTechnical Support SpecialistTechnical Support JobsTechnical Support AnalystIT Support Specialist

About the Seller

S

Sealed Air Corporation

on Himalayas

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