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  5. Technical Service Operations Lead (TSO Lead), Baku

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Himalayas

Technical Service Operations Lead (TSO Lead), Baku

AzerbaijanPosted about 22 hours agoVerified about 6 hours ago

About This Gig

We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews. Requirements Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets. Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing

Skills & Tags

OperationsSupport Operations LeadOperations Support LeadTechnical Support LeadTechnical Operations ManagerTechnical Support Team LeadOperations Lead

About the Seller

X

Xsolla

on Himalayas

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