Technical Customer Support Engineer

About This Gig

The Role We’re hiring an Experienced Technical Customer Support Engineer with a strong software background who loves solving complex problems for enterprise customers. You’ll be the technical front line for Idhammar’s products—triaging, troubleshooting, and resolving issues across application, database, integrations, networking, and cloud infrastructure layers. What you’ll do Own customer cases from intake to resolution using Jira Service Management (or similar) to meet and exceed SLAs. Troubleshoot application, integration, and network-related issues across web, mobile, and API services; reproduce defects, isolate root causes, and deliver fixes or high-quality escalations. Perform advanced database investigations using SQL Server/PostgreSQL: analyse slow queries, locks, deadlocks, index usage, and craft optimised SQL to remediate performance problems. Support and maintain multi-cloud environments (Azure, AWS, IONOS Cloud): Review logs/metrics, scale resources, and manage compute, sto

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