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Himalayas

Technical Account Manager (all genders)

United StatesPosted about 1 hour agoVerified 10 minutes ago

About This Gig

Eigenverantwortliche technische Betreuung und Management von 5–10 Enterprise-Kundenbeziehungen Agieren als vertrauenswürdiger Berater für Plattformnutzung, Integrations-Best Practices und Architekturentscheidungen Übersetzung komplexer Kundenanforderungen in umsetzbare Feature-Anfragen und Mitgestaltung der Produkt-Roadmap Abgleich von Geschäftsanforderungen mit Produktfunktionen und proaktive Förderung der Nutzung Koordination technischer Eskalationen mit Solution Engineering, Support- und Produktteams Leitung technischer QBRs, Integrations-Reviews und Workshops zur Abstimmung der Roadmap Überwachung von Plattform-Health, Nutzung und KPIs sowie Ableitung von Verbesserungsempfehlungen Bachelor- oder Masterabschluss in Informatik, Informationssystemen, Ingenieurwesen oder vergleichbare Qualifikation Mehr als 5 Jahre Erfahrung im Enterprise-E-Commerce, mit SaaS-Plattformen oder in der digitalen Beratung Nachgewiesene Erfahrung in technischen, kundenorientierten Rollen wie TAM, Solution

Skills & Tags

Customer Service Technical Account Management Solution Architecture Account Management Customer Success Enterprise E commerce

About the Seller

ABOUT YOU SE & Co. KG

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