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Himalayas

Team Lead - Customer Service (Financial Industry Experience)

PhilippinesPosted 1 day agoVerified 1 day ago

About This Gig

Join Outsourcey and help elevate businesses with complete control and comprehensive support, letting's shape the future of work together! As a Team Lead - Customer Service, you will manage and motivate our offshore support team to deliver exceptional customer experience and be part of our mission to revolutionize global talent expansion. Requirements 3–5 years of experience in customer support, including 1–2 years in a leadership role Proven ability to manage, motivate, and grow a team while staying hands-on in support Strong written and verbal communication skills, with confidence in handling difficult conversations Critical thinker who can assess situations quickly and implement effective solutions Comfortable using Zendesk and other SaaS platforms (e.g HubSpot) Strong organisational skills and ability to manage multiple priorities Benefits Competitive salary Opportunity to shape the HR function of a rapidly growing BPO Work closely with a team of industry leaders who have successfu

Skills & Tags

Customer Service Customer Support Team Lead Customer Service Team Lead Customer Success Team Lead Contact Center Team Lead Team Lead Client Services Customer Support Lead Customer Service Team Leader Customer Service Lead

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Outsourcey

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