System Administrator - NEC Housing

About This Gig

Please note – Role can be remote or Hybrid, Subject to location. We’re looking for a System Administrator to join our NEC Housing Team. You’ll play a pivotal role in supporting our innovative products for the Social Housing sector. With over £8 million invested annually in our award-winning solutions, we’re committed to helping customers deliver better services, more effectively. In this role, you’ll be part of a dedicated team focused on ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across our housing management platforms. Main Responsibilities: Provide responsive customer support via phone, email, and other channels. Manage and maintain strong relationships with assigned customer accounts. Accurately record all customer interactions, investigations, and resolutions. Monitor system dashboards and security alerts, taking prompt action when needed. Recreate and troubleshoot reported issues using internal guides and best practic

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