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Himalayas

Support Specialist

United StatesPosted 3 days agoVerified 3 days ago

About This Gig

Title: Support Specialist Location: Remote Clearance: Secret Type: Full-time, W2 About VivSoft We are a mission-driven technology company specializing in Cloud, DevSecOps, Artificial Intelligence, and Digital Experience. We are a diverse team of innovators focused on creating open, scalable, and automated solutions that drive digital transformation in federal space. Our work culture fosters collaboration, creativity, and continuous learning. Job Summary Provides advanced Tier III application and operational support for mission-critical federal personnel vetting and security management systems. Responsible for troubleshooting complex application issues, supporting production operations, resolving escalated incidents, monitoring system performance, coordinating releases, and ensuring systems remain available, secure, and compliant. Key Responsibilities Provide Tier 3 escalation support for production incidents, service disruptions, and complex user-reported issues affecting mission-crit

Skills & Tags

Customer Service Operations Technical Support Tier 3 Support IT Operations Federal IT Support Support Specialist Customer Support Specialist Technical Support Specialist Client Support Specialist

About the Seller

VivSoft Technologies

on Himalayas

Pricing available on Himalayas

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