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  5. SmartLead.AI-Customer Support-Technical Lead

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We Work Remotely

SmartLead.AI-Customer Support-Technical Lead

Anywhere in the WorldPosted 27 days agoVerified 21 minutes ago

About This Gig

Headquarters: Remote Technical Support Lead - JD (Support Manager) Location: RemoteDepartment: Customer SupportReports To: Head of Support About Us:Smartlead is a cutting-edge platform designed to transform a company’s cold email outreach into a consistent revenue-generating machine. Smartlead empowers businesses to enhance their engagement with prospective customers, efficiently driving revenue growth. With a global presence and a rapidly expanding customer base, Smartlead has become one of the fastest-growing Sales Tech platforms, supporting 16,000 businesses worldwide, sending 14 million emails every day. Job overview:As a Support Team Leader / Support Manager, you will be responsible for managing the support team, ensuring timely and high-quality resolution of customer queries, and collaborating with engineering and product teams to enhance customer experience. You will play a key role in maintaining SLAs, managing escalations, and

About the Seller

N

Nexthire

on We Work Remotely

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