SERVICE NOW ( AVANGRID - GOPTs ) VAC 1

About This Gig

Upgrading : ITNOW is implemented on Service-Now platform. Service-Now publishes two releases a year, at the end of March and the end of September. Platform update policy imposes the obligation to keep the platform updated, allowing for a difference of at most one version. At Iberdrola, migration is carried out once a year, starting in April and ending in May. The support group is in charge of planning the process, managing the necessary changes in the Service-Now portal for the migration, enhancing communication and coordinating the tests and their results. Incident Management process: For this process the tasks to be carried out by the support group are: Maintain incident management process by making the modifications that are required, such as the creation of new fields, business rules, forms, new functionalities, ... Creation and maintenance of incident templates that are published on the ITNOW portal so that end users can register incidents. Change Management process: For this pro

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