Service Delivery Associate (2nd Shift) - Remote (US)

About This Gig

Hours: 11:30am - 8:00pm EST Summary: Provide subject matter technical and customer assistance to clients on the implementation and configuration of new and existing customers using the company's proprietary document management, and composition system: ArcReporting. The objective of the Service Delivery Associate is to support our proprietary online financial reporting application, ArcReporting. This application produces quarterly, semi-annual, and annual reports for mutual funds and other investment companies. The Service Delivery Associate will work directly with the clients providing technical services. The Service Delivery Associate will be responsible for understanding the flow of data and the interconnectedness of mutual fund financial information and how it flows through the platform. Responsibilities: Work closely with customers to gather requirements and set up accounts on the company’s proprietary document management and composition platform. Configure systems/templates for n

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