Senior Manager Omni-Channel Participant Services

About This Gig

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. The Senior Manager, Omni-Channel Participant Services is responsible for leading the execution and ongoing evolution of participant support across multiple service channels, including phone, chat, and email. This role plays a critical part in the successful adoption and expansion of live chat capabilities, a key strategic initiative for the or

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