Senior IT Helpdesk Technician L2
About This Gig
Position Summary The ideal candidate is a proactive and independent IT professional who can manage their ticket queue from start to finish with minimal supervision. They will act as a reliable point of contact for employees, providing timely support, resolving escalated issues, and maintaining clear communication throughout the process. This role requires strong technical skills with Mac and/or Windows environments, hands-on experience with Microsoft 365, Azure AD/Entra ID, and Intune, as well as proficiency in using ticketing systems. The candidate should be capable of producing regular reports and ensuring a smooth and efficient support experience for end users. Job Details Work Setup: Work from home Schedule: Monday to Friday, 8:00 AM to 5:00 PM PST Holidays: US Holidays Key Responsibilities Independently manage an assigned ticket queue from intake through closure, ensuring SLAs are consistently met Provide L2 technical support for hardware, software, Microsoft 365, network connect
About the Seller
Sourcefit
on Himalayas