Senior Implementation Manager - Remote, US

About This Gig

Level AI is a Series C startup that revolutionizes customer engagement by transforming contact centers into strategic assets. As a Senior Implementation Manager, you will lead clients' onboarding and implementation process, ensuring they unlock the full potential of Level AI . Requirements Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients. Successfully handle onboarding of multiple clients simultaneously Understand clients' business objectives Understand clients' technical requirements Collaborate with internal teams to address client needs and resolve technical issues Develop and maintain a deep understanding of our AI-powered customer support solutions Identify opportunities for upselling and cross-selling our solutions to existing clients Track and report on key account metrics Benefits Generous Paid Time Off 401k Matching Retirement Plan Originally posted on Himalayas

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