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  5. Senior Customer Support Engineer

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We Work Remotely

Senior Customer Support Engineer

Anywhere in the WorldPosted about 1 month agoVerified 6 days ago

About This Gig

Headquarters: London, London, United Kingdom NetBox Labs is seeking a Customer Support Engineer or Senior Customer Support Engineer with 5+ years of experience. Reporting into the COO, you will serve as the trusted technical advisor for our customers. You will provide technical guidance to help customers maximize the value they receive from our products and achieve business outcomes that lead to product adoption, renewal, and expansion opportunities.In this role you will:Manage the post sales customer lifecycle from installation and onboarding through upgradesProvide customer support, including implementing fixes and diagnosing, and debugging/reproducing customer problemsMaintain accurate and up-to-date project status and customer support data within Zendesk and Monday.comBuild relationships with our customers to understand their desired business outcomesBe the NetBox expert -engage in technical discussions about NetBox with network eng

Skills & Tags

pythonrustawsdockerkubernetessqlpostgres

About the Seller

N

Netbox Labs

on We Work Remotely

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