Senior Application Support Engineer with German

About This Gig

About the project You will join one of our ongoing projects for a leading European financial services provider, contributing to a modern, cloud-native SaaS platform built on the Microsoft Azure ecosystem. You will be part of a dedicated team responsible for ensuring the stability, reliability, and performance of a production-critical application. The team covers end-to-end support activities, working closely with engineering, product, and customer-facing teams. This role goes beyond traditional ticket handling meaning that you will actively contribute to incident resolution, system reliability improvements, and the overall quality of the production environment. Responsibilities Production Stability : Ensure the continuous availability and reliability of mission‑critical applications by owning production incidents end‑to‑end and keeping stakeholders informed with clear, timely communication. Root Cause Mastery : Diagnose complex issues across distributed systems using logs, metrics, an

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