Program Manager, Learning Governance & Maintenance

About This Gig

About the Role Chime is building a world-class member service organization, and we believe member support should be built around 3 guiding principles: Frictionless product: Use member insights to mitigate member issues with a simple, transparent product Self-service: Provide self-service and automated capabilities to help members solve their own problems; create community for members to support each other Excellent support: When members do have to contact us, provide them with excellent service. As Chime’s business and member experience continue to expand, so does the scale of our training library. To meet that growth, we’re establishing new systems and governance to ensure our training content remains current, compliant, and supported by scalable maintenance practices that adapt as our programs evolve. The Learning Curriculum Maintenance Lead will design and operationalize this framework from the ground up – transforming our current content maintenance process into a strategic, gover

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