Product Builder (Remote in Portugal)

About This Gig

about the role This is a product role with a strong emphasis on building. The expectation is not that you manage a roadmap and hand requirements to an engineering team, it is that you are an active participant in what gets built, capable of moving from problem to working prototype using AI-native tools, and doing so throughout the role, not just in the early months. Otonomee is building AI capability across three areas: tools that improve how the business operates internally, tools that make frontline agents more effective, and selective client-facing tools where there is a clear case that no existing platform can meet the need. This role owns the product decisions across all three and is hands-on in delivering them. The role requires genuine CX and BPO industry experience. The AI tools being built are for contact centre environments and support operations. Understanding that world from the inside, not just from the software layer above it, is essential. The product decisions this rol

Skills & Tags