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Himalayas

Physician Support Desk Analyst

United StatesPosted 3 days agoVerified 2 days ago

About This Gig

City/State Norfolk, VA Work Shift First (Days) Overview: Overview The Physician Support Analyst is responsible for handling inbound customer calls while also analyzing call trends, delivering high-quality technical support and service. This role is call center-based, providing remote technical support for software, and network-related issues through inbound and outbound calls, with a heavy focus on inbound volume supporting providers, external practices’ staff, and medical students. The analyst will be responsible for troubleshooting and resolving technical problems, documenting support activity, escalating complex issues, and providing user-friendly guidance to non-technical users. In addition, they will analyze system performance and proactively identify any potential issues. The ideal candidate will have a strong customer service mindset, effective communication skills, and the ability to work independently and collaboratively in a fast-paced support environment. The shift rotates

Skills & Tags

Technical Support Help Desk IT Support Call Center Support Healthcare IT Support

About the Seller

Sentara Health

on Himalayas

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