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Himalayas

Patient Access & Care Team Access Supervisor

United StatesPosted about 6 hours agoVerified about 1 hour ago

About This Gig

Department: 12700 Enterprise Corporate - Patient Access & Care Team: IL/WI Operations Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: 24/7 Contact Center - Primarily Monday - Friday between 7 AM - 5 PM, however outside those times as needed for business needs. Weekend rotation & occasional holiday rotation. Pay Range $26.55 - $39.85 MAJOR RESPONSIBILITIES: Supervises daily activities of unlicensed team members to ensure quality, productivity, service, and patients safety expectations are met. Coordinates resources in real-time as necessary. Collaborates with quality and training departments to develop and implement audit criteria, resources, and training necessary to support team member success in delivering high quality service and safe patient care. Provide 1:1 and group coaching as necessary based on individual team member performance and outcome trends. Identifies and executes on processes improvements and/or activities

Skills & Tags

Patient Access Contact Center Management Healthcare Operations Team Supervision Call Center Supervision

About the Seller

Advocate Aurora Health

on Himalayas

Pricing available on Himalayas

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